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Welcome
to all our new customers!
Our fashion jewelry is
hand made, in Canada and signed.
All our pieces are guaranteed to be nickel and lead salt
free.
We use naturals stones like; hématite, turquoise,
mother-of-pearl, quartz, jade etc... and all kinds of
pearls namely bohemian, venetian and miracle beads.
Our reputation was built
on the meticulous execution of all our creations, our
efficiency in processing orders and the flexibility in
meeting specific demands. We therefore create limited
series in order to adapt ourselves and best meet each
customer´s needs.
We only sell to business
and retailers. However, group orders may be accepted
from particulars for instance in the case of an
association or a private or company sale.
Since each items is
hancrafted, irregularities in stone coulour and cut or a
slight difference in hues for hand painted items are
possible.
The
average delivery time is 1 to 3 weeks, depending of the
destination.
All orders are packed in a cushioned
envelope to ensure that the package arrives safely to
destination.
Receipt
of package: You should not accept a
shipment in the outer packaging shows signs of impact of
leakage.
We suggest that you open the package and check the
merchandise before signing the delivery
form.
If,
for one reason or another, you are not satisfied, you
can exchange goods returning the articles in their
original packaging within 7 working days from the date
of delivery of your order.
You must return the merchandise using the postal service
of your choice (please note that we do not refund
shipping, customs nor duty charges) and include the delivery
slip and any custom document to the following adress:
FloT.B 5655 Parc
av. #303 MONTREAL (Québec) H2V
4H2 CANADA
FloT.B 5604 Parc
av. MONTREAL (Québec) H2V 4H1 CANADA
If the product that you have received includes a hidden
defect, please inform FloT.B customer service by
email as soon as possible.
All
our goods are guaranteed and will be repaired or
replaced as soon as possible.
Payments are carried out by credit card via
secure payment.
You can also, print
the order form and send it by fax #514 276-1016.
In this case the paiement used is cheque or credit
transfer. Prices are listed in US or Canadian
dollars. All you have to do is open an account and
follow instructions. You can also print the order
form and send it by email or regular mail. In this case,
you will be charged upon delivery and will have to pay
by cheque (Canada only) or credit transfer.
Shipping
costs are based on a percentage of the total amount of
the purchase (4%).
Canadian resident are subject to a 7% sales tax.
Moreover, some countries impose an import tax which
buyers may have to pay. Residents from others countries
are subject to local taxes applicable by law. import
taxes may be reclaimed.
For
further
informations, please contact us
to info@flotb.com
Thank
you
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